SamTrans Service Plan

Service Plan Information

What is SamTrans?

The San Mateo County Transit District (SamTrans) operates fixed-route and paratransit bus service in San Mateo County and parts of San Francisco and
Palo Alto. Fixed-route service runs on a scheduled route. Paratransit is a service for those who cannot use fixed-route service due to mobility impairment.
Redi-Wheels and RediCoast are SamTrans' paratransit services.

What is the SamTrans Service Plan?

Identified as one of the key initiatives in the SamTrans Strategic Plan, the SamTrans Service Plan (SSP) is an in-depth study of the transit system designed to identify strengths, areas for improvement and provide suggestions to improve efficiency and increase ridership. During this study, the following issues will be addressed and answered:

  • What and where are the markets for transit service is San Mateo County?
  • How is the overall system performing and what are areas for improvement?
  • How can SamTrans best connect with regional Bay Area transit?
  • How can SamTrans best serve its markets within its financial and operational capabilities?

The intent of the SSP is to respond to the evolving mobility needs of the county's residents, workers and visitors, consider new types of transit service and identify opportunities for more efficient and effective use of resources. The result of the SSP is not a document but improved transit service on the street.

How will the SSP outreach to the community?

The SSP will outreach to the community in a variety of ways. Supporting the release of the Draft SamTrans Service Plan, a number of different public outreach events are planned, including:

  • Presentations to SamTrans Employees and Union Leadership.
  • Presentation to San Mateo City and Town Councils.
  • SamTrans Rider Forums.
  • Stakeholder Forums.
  • Public Meetings.
  • Community Colleges.
  • Public Hearing.

The public events are planned to be held during fall 2012. Please check back frequently for meeting times, dates, and locations as they become available. All event information will be posted with the Public Outreach section of this website.

What are the expected outcomes of the SSP?

The SSP will deliver a plan for improved transit service in San Mateo County. The plan will address recommendations in short term (2-5 year) and long (15 year) term in order to:

  • Maintain service quality, particularly safety, along with any service modifications.
  • Maximize efficiency while maintaining high quality service.
  • Maintain core services to markets that serve transit-dependent populations, seniors and customers with disabilities.
  • Invest resources where they will have the maximum benefit to customers.
  • Increase efficiency and effectiveness of SamTrans service.

What will the SSP not study?

While the SSP studies most aspects of SamTrans service, there are certain elements that are not covered within the scope of the SSP.

  • The SSP focuses on SamTrans fixed-route bus service, and does not include analysis of Caltrain or paratransit (Redi-Wheels and RediCoast).
  • The SSP focuses on service on the street and does not study SamTrans' internal staffing structure or operations.

Identified as one of the key initiatives in the SamTrans Strategic Plan, the SamTrans Service Plan (SSP) is an in-depth study of the SamTrans fixed-route bus system. The study will provide a foundation upon which SamTrans can fully understand its existing bus services and how SamTrans can continue to best serve its customers, given the appropriate level of necessary resources. The study will assess the efficiency of fixed-route bus services, identify areas for improvement and new markets for future growth.

Please Tell Us


2012 Meetings

Rider Forums

Thu., October 18, 6pm–7:30pm
Peninsula Station,
2901 S. El Camino Real,
San Mateo

Wed., October 24, 6pm–7:30pm
East Palo Alto Family YMCA,
550 Bell Street,
East Palo Alto

Public Events

Public Workshops

Tue., October 23, 6pm–7:30pm
War Memorial Community Center, 6655 Mission Street,
Daly City

Thu., October 25, 1:30pm–3pm
SamTrans Offices, 1250 San Carlos Avenue,
San Carlos

City Council Meetings

Wed., October 24, 7pm
Portola Valley City Council Presentation;
501 Portola Road (The Sequoias), Portola Valley

Public Hearings

Wed., November 14,
SamTrans Board Meeting

2011 Meetings


Click Here to get more information about the study.

Contact Us:
Planning and Development
ATTN: Lauren Dong
1250 San Carlos Avenue
San Carlos, CA 94070-1306